TERMS
ClearTalkPTT - Terms of Service
Last Update: October 23, 2026
Welcome to ClearTalkPTT (ClearTalk). The following Terms of Service (“Terms”) govern your access to and use of ClearTalk’s products, services, software, applications, websites, devices, accessories, dispatch tools, and related offerings (collectively, the “Services”) provided by ClearTalk,” “we,” “us,” or “our”). Under these Terms of Service, ClearTalk and ClearTalkPTT also includes its agents, representatives, sales associates, etc.
By purchasing, activating, accessing, or using the Services, you agree to these Terms. If you use the Services on behalf of an individual, group, company, corporation, government agency, or other organization, you represent that you have the authority to bind that organization to these Terms.
1. Eligibility and Authority
You must be legally able to enter into a binding agreement to use ClearTalk Services. If you accept these Terms on behalf of an organization, you represent that you are authorized to do so.
2. Services Covered by These Terms
These Terms apply to, as applicable:
• Push-to-talk over cellular service.
• Mobile and handheld devices sold or supplied by ClearTalk.
• Mobile and handheld devices not sold or supplied by ClearTalk.
• Applications, dispatch software, web portals, and management tools.
• SIM-enabled and/or carrier-backed connectivity offerings.
• GPS, mapping, alerting, messaging, and related optional features.
• Technical support, maintenance, and updates, if included with your plan or separately purchased.
Certain offerings may also be subject to additional order forms, quotes, service agreements, warranty terms, support terms, privacy policies, or acceptable use requirements. If there is a conflict, the signed order form or service agreement will control for that purchase.
3. Account Registration and Customer Responsibilities
You agree to provide accurate, current, and complete information when placing an order, creating an account, or activating Services.
You are responsible for:
• Maintaining the confidentiality of account credentials;
• Limiting account access to authorized users;
• Ensuring all users comply with these Terms;
• Promptly notifying ClearTalk of unauthorized access, lost devices, suspected misuse or suspected violations of law.
You are responsible for all activity under your account unless caused solely by CleatTalk’s purposeful misconduct.
4. Orders, Activation, and Service Plans
ClearTalk’s services may be offered on a monthly, annual, project-based, rental, or other basis, as stated in your quotation, invoice, order acknowledgment, or service agreement.
Activation dates may differ from equipment shipment dates. Billing may begin on shipment, activation, or another date stated in your order documents.
ClearTalk may refuse or cancel orders in cases involving pricing errors, product unavailability, suspected fraud, export restrictions, court order, or misuse risk.
5. Fees, Billing, Taxes, and Payment
You agree to pay all charges for ClearTalk services, including recurring subscription fees, device charges, setup fees, shipping, support fees, overages, and applicable taxes.
Unless otherwise stated in writing:
• Recurring charges are billed in advance;
• Usage-based or one-time charges may be billed in arrears;
• Invoices are due according to the payment terms shown on the invoice;
• Late balances may accrue finance charges at the lesser of 1.5% per month or the maximum amount allowed by law;
• You are responsible for all applicable sales, use, telecom, and similar taxes, related to your account and services provided.
• If payment is late, ClearTalk may suspend equipment shipments, deactivate services, disable access, or require prepayment, all without prior notice.
6. Term, Renewal, Cancellation, and Suspension
Your service term will be the term stated in your order or agreement. If no fixed term is stated, service is presumed to be month-to-month (billed annually) unless otherwise specified in writing.
Unless otherwise stated:
• Month-to-month (billed annually) services continue until cancelled;
• Cancellations take effect at the end of the current billing cycle unless otherwise required by law or agreed in writing;
• Fixed-term services may not be cancelled early without applicable early termination charges or payment of remaining committed fees;
• Rentals and temporary deployments must be returned or concluded under the rental terms provided at the time the order is placed. You agree that rental equipment not returned will be billed to your credit payment form on file. The billing amount will be equal to the current sales price of the equipment.
ClearTalk may suspend or terminate Services immediately if you fail to pay amounts due, violate these Terms, or if use of the Services creates legal, security, carrier, or operational risk.
7. Coverage, Availability, and Performance
ClearTalk relies in whole or in part on third-party networks, carrier infrastructure, internet connectivity, customer facilities, cloud hosting, device compatibility, as well as environmental and utility conditions.
Actual geographic radio coverage and performance may vary based upon location, terrain, buildings, congestion, power availability, compatible hardware, and third-party network conditions.
Accordingly:
• Coverage maps are approximate and for informational purposes only;
• Uninterrupted channel and radio availability is not guaranteed;
• Latency, audio quality, GPS precision, and data performance may vary.
• Emergency or mission-critical use may require additional redundancy or backup procedures. User accepts sole responsibility in such cases.
8. Support, Maintenance, and Updates
ClearTalk may provide technical support, software updates, firmware updates, maintenance, or replacements as described in your service plan.
Unless otherwise agreed in writing:
• Support is provided during ClearTalk’s standard business hours;
• ClearTalk may deploy software/firmware patches, bug fixes, enhancements, or security updates; customer cooperation may be required for diagnosis and resolution;
• If equipment must be returned for updates or repairs the customer is responsible for the shipping fees in both directions. This applies to both warranty and non-warranty service.
9. Devices, SIMs, and Equipment
Devices, accessories, chargers, microphones, vehicle equipment, SIMs, and related hardware sold or supplied by ClearTalk are subject to any applicable quote, warranty, return, lease, or rental terms.
You agree:
• To use devices only as intended and according to documentation;
• Not to tamper with radios equipment, firmware, identifiers, SIMs, or safety components;
• To protect devices from misuse, theft, or unauthorized modification.
10. Acceptable Use
You may not use the Services:
• For unlawful, fraudulent, threatening, abusive, harassing, or deceptive activity;
• To interfere with networks, platforms, or other users;
• To attempt unauthorized access to accounts, devices, portals, APIs, or infrastructure;
• You agree to be aware of all local, state and federal laws (both criminal and traffic) regarding any use of the equipment;
• To violate privacy, surveillance, wiretap, recording, export, or telecom laws.
11. Location, Recording, and User Data
Services may include GPS, live location, audio storage, or recording-related functions. You are responsible for obtaining all legally required notices and consents from all employees or any other users and complying with all federal, state and local laws governing recording and workplace privacy. Also including any employer or workplace regulations.
12. Customer Content and Communications
As between you and ClearTalk, you retain ownership of content you or your users submit or transmit through the Services. You grant ClearTalk a limited, nonexclusive right to process and store content solely as needed to provide the Services.
13. Software License
ClearTalk grants you a limited, nonexclusive, nontransferable, revocable license to use authorized ClearTalk equipment and software solely for your individual, internal business or governmental operations.
14. Intellectual Property
ClearTalk and its licensors own all rights, title, and interest in the Services, including all software, designs, logos, and graphics. No rights are granted except as expressly stated.
15. Third-Party Services and Dependencies
The Services offered by ClearTalk may depend upon third-party products and services, including cellular data SIM cards, cellular data carriers and IP radio server providers. ClearTalk is not responsible for third-party products or service interruptions.
16. Disclaimers
Except as expressly stated in a signed writing, the Services are provided “As Is” and “As Available.” ClearTalk disclaims all expressed or implied warranties to the maximum extent permitted by law, including suitability for a specific purpose. User agrees to indemnify and hold ClearTalk harmless in any action related to the Services, radio equipment or use thereof.
17. Limitation of Liability
To the maximum extent permitted by law, ClearTalk’s total aggregate liability shall not exceed the amounts paid by you for the Services during the twelve (12) months preceding the claim.
18. Indemnification
You agree to hold harmless, defend and indemnify ClearTalkfrom any claim arising out of the use, misuse, or in connection with the operation of a motor vehicle, other vehicles or motorized equipment, Services, breach of these Terms, or violation of law.
19. Compliance with Laws
You agree to comply with all applicable laws, including those relating to privacy, telecommunications, exports, and government procurement.
20. Changes to the Services or Terms
ClearTalk may update the Services or modify these Terms from time to time. Continued use after the effective date constitutes acceptance of the updated Terms.
21. Confidentiality
You agree to keep nonpublic information about ClearTalk’s systems, pricing, and documentation confidential.
22. Governing Law and Venue
These Terms are governed by the laws of the State of Oregon. Any dispute shall be brought exclusively in the state or federal courts located in Lane County, Oregon.
23. Force Majeure
ClearTalk is not liable for any delay or failure caused by events beyond its reasonable control, including carrier outages, natural disasters, accidents, mishaps, or governmental actions.
24. Entire Agreement; Assignment; Severability
These Terms comprise the entire agreement regarding the Services. You may not assign these Terms without ClearTalk’s prior written consent. In any event, should a court or competent authority find one or more terms illegal, void, or unenforceable, the rest of this agreement remains in full force and effect.